FAQ
Shipping Policy
At Gugugaga, we prioritize customer satisfaction every time. Our products are handmade to meet highest standards with best quality materials. Our goal is to ensure every parent and baby using our products is happy with it.
India:
It takes 24-48 hours to process your order. Once the order is shipped, it takes 5-7 working days for it to reach most cities/towns. If you need more details on this, please contact our customer support on +91-9818676248 to know the shipping details.
It delivers within 2-3 working days.
International:
It might take 48-72 hours to process your order, especially because of the time zone difference. Once the order is shipped, it can take 18-20 working days for it to reach countries. If you need more details on this, please contact our customer support on info@yourgugugaga.com to know the exact number of days shipping could take to your country.
We also offer express shipping to pin codes serviced by our delivery partner, chargeable on actuals. It delivers within 8-10 working days. You can opt for this while checking out to know the exact cost for your country.
Please understand that shipping charges do not include the customs/duties, taxes or VAT charged by your local government. We are unable to determine these costs ahead of time therefore the payment of those fees are the customers responsibility.
Important Note:
Gugugaga is not responsible for shipping delays caused by third party companies, for governmental or customs-related delays, or for delays caused by weather, air traffic delays, transit delays, and other circumstances outside of our control. Gugugaga disclaims responsibility for damages arising from the improper handling of products during international shipping, absolving the company of liability in such instances.
Feel free to contact us on info@yourgugugaga.com if you have any further questions.
Return & Exchange Policy
How can I cancel my order?
Placed an order by mistake? WhatsApp us 9818676248 right away to cancel it. If your package has not yet been shipped, we will be able to cancel it. If it has been shipped, our return policy applies.
I want to return my order, how do I go about it?
We’re sorry to hear that! Here’s how we process returns:
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You must raise a return request within 10 days of receiving your Gugugaga hook-on baby chair.
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Items must be packed in their original box and in their original condition, unwashed with the labels, instructional manual and other parts intact.
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Raise a return/exchange request by emailing us at info@yourgugugaga.com with “Return/Exchange order no. xxxxxx” as the subject.
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Our team will schedule a pick-up in 3-5 days. Your refund will be processed after the product reaches our facility and is inspected.
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Refunds to your source account are processed in 5-7 business days.
What about if I placed my order with COD?
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For COD orders the refund will be processed to your source account in 5-7 business days after the product reaches our facility and is inspected.
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Please note: The cash on delivery fee is not refundable and will not reflect in the refunded amount.
Privacy & Safety
1. Privacy Policy:
Through usage of this website, the User hereby consents, expresses and agrees that he/she has read and fully understands the Privacy Policy of www.yourgugugaga.com. The user further consents that the terms and contents of such Privacy Policy are acceptable to him/her.
2. Limited User:
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Gugugaga is stated as the source and prior written permission of Gugugaga has been obtained. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
3. User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
(a) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
(b) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
(c) upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents;
(d) upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
(e) conduct or forward surveys, contests, pyramid schemes or chain letters;
(f) download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
(g) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
(h) violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
(i) violate any applicable laws or regulations for the time being in force in or outside India; and
(j) violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.
4. User Warranty and Representation:
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Gugugaga.
5. Intellectual Property Rights:
a) Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Soul owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Soul without obtaining authorization from Gugugaga.
b) Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.
6. Links To Third Party Sites:
The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Gugugaga or the Website and Gugugaga is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Gugugaga is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Soul is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Soul or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.